Airtax | Lodge BAS, GST and income tax return online for individuals, sole traders, freelancers and rideshare drivers

Airtax – Terms of Business

About Airtax services (general)
Airtax tax services terms of use
Airtax immigration services terms of use
User Confirmation
Information collection statement

14th December 2021

1. About Airtax services (general)

Tax Compliance Services

The following is a summary of tax compliance services provided by Airtax, and applicable fees. Further information about eligibility, and terms of use for, these tax compliance services is set out under section 2 below.

PricewaterhouseCoopers (PwC) may assist you with Australian tax compliance, as follows:

registering you for an Australian Business Number (ABN) and/or Goods and Services Tax (GST);
preparation of your GST return on a Business Activity Statement (BAS);
lodgement of your BAS with the Australian Taxation Office (ATO);
preparation of your Income Tax Return (ITR); and
lodgement of your ITR with the ATO.

What assistance does Airtax offer you to complete your GST or ITR compliance obligations?

Airtax may assist you to prepare and lodge your BAS each period (whether quarterly or monthly) and/or your annual ITR based solely on income, expenses and other information provided by you or third parties authorised by you.
You are responsible for ensuring that your income, expenses and other information entered into Airtax are true and correct. We prepare your BAS and/or ITR and calculate the GST and/or Income Tax amount payable or refundable to the ATO based on this information.
Once the BAS and/or ITR has been prepared, you review and confirm that the information you have imported, uploaded or provided is accurate and complete, and PwC will then lodge the BAS and/or ITR on your behalf.
The tax compliance services that are provided via Airtax are BAS and/or ITR preparation and lodgement services only.
Airtax Business Assist is a phone based lodgement service where Airtax may assist you in preparing your BAS, including a 30 minute phone call. Airtax Business Assist service also includes lodgement of the submitted BAS.
Airtax Tax Assist service is a phone based lodgement service where Airtax may assist you in reviewing your income tax return, including a 30 minute phone call. Airtax Tax Assist service also includes lodgement of the submitted income tax return.
Airtax Tax Professional (formerly Tax Companion) service is a phone based question and answer service where Airtax may assist you in preparing your income tax return via a one-off 60 minute phone call.
Airtax ABN/GST Assist service is an add-on to our ABN/GST registration service that involves a member of our processing team liaising with the ABR/ATO to resolve any issues with your application. These issues include, but are not limited to, ABN pending and ABN refusals.

We may also agree to provide other services to you as part of our Airtax services. Additional items within the scope of our services may be agreed by email and will be subject to these Terms of Business.

Immigration Services

The following is a summary of immigration services provided by Airtax, and applicable fees. Further information about eligibility, and terms of use for, these immigration services is set out under section 3 below.

Personnel of PricewaterhouseCoopers (PwC) are authorised as a registered migration agents to assist you with immigration services (Services) via Airtax, to determine your eligibility to apply for the relevant visa.

The eligibility assessment will be limited to a 30 minute phone call during which we will discuss practical visa options in relation to your circumstances, and your eligibility to apply for these visa. A meeting note summary will be available thereafter upon request.

After your visa eligibility is confirmed, we will provide services pertaining to your selected visa subclass, which include the following:

Employer Nomination Scheme Visa (Subclass 186) Process
RSMS (Regional Sponsored Migration Scheme) (Subclass 187) Visa Process
Partner Visa (Subclass 820/801) (onshore) Process
Partner Visa (Subclass 309/100) (offshore) Process
Skilled Independent (Subclass 189) Visa – Non-NZ Process
Skilled Independent Visa (Subclass 189) – New Zealand Citizen Stream Process
Australian Citizenship Application Process
Visitor Visa (Subclass 600) Process
Return Resident Visa (Subclass 155) Process
Significant Investor Visa – (Subclass 188) Process
Contributory Parent Visa (Subclass 143) Process
Australian Permanent Residence Application under the Contributory Age Parent - Subclass 864 Visa Process
Skilled Nominated Permanent Visa (Subclass 190) Process
Other related services as authorised

We will assist you with the visa application, including providing detailed instructions on necessary documents, preparing required Department of Home Affairs application forms and submission of the application with the Department of Home Affairs.

2. Airtax tax services

Basis of providing our services

Our services are based on our understanding of current law and the current policy and practice of the ATO or other relevant tax authority as at the time we provide the relevant services.

Who is eligible to use Airtax?

a) All Airtax services

To use Airtax, you need to earn your income as an individual (i.e. not earning income as a partnership or an entity such as a company) and be eligible based on PwC’s client acceptance rules. We use information provided by you during the registration process to assist in determining your eligibility.

If you are eligible, you can start using the service immediately.

Unfortunately, you cannot use our Airtax services if:

you or your spouse / spouse equivalent, or any individual that you are financially dependent upon, have a role as a senior executive or are in a financial reporting oversight role at an audit client (or any of its related entities) of PwC that is subject to the rules of the US Securities and Exchange Commission; or
you do not have a tax file number.

b) BAS lodgement services

You cannot use our Airtax services for preparation and lodgement of your BAS if you:

intend to account for GST on a non-cash basis; or
wish to report business income related to your ABN for a period prior to 1 July 2015.

c) Income Tax services

You cannot use our Airtax services for preparation and lodgement of your ITR if, relating to the period being lodged, you:

Were under 16 years old
Accounted for income or expenses on an accrual basis;
Carried forward or incurred any non-commercial business losses;
Claimed deductions for blackhole capital expenditure;
Employed staff, contractors or subcontractors;
Held any intangible assets for which you wish to claim a deduction;
Held any landcare operations;
Held capital assets in a project pool for which you wish to claim a deduction;
Held farm management deposits;
Held investment/s in a partnership or trust;
Realised any gains or losses under the Taxation of Financial Arrangements regime;
Held investment/s in forestry management products;
Received a tax free government pension;
Received a tax free government pension or a superannuation income stream;
Received an eligible termination payment;
Received income from insurance bonuses;
Received income from trading in physical goods; or
Received personal services income.
Received foreign income

Powers of tax authorities

It is important to keep in mind that the positions taken in activity statements, tax returns or other documents (including the BAS and ITR) lodged with tax and revenue authorities are not beyond challenge by the relevant authority and that tax and revenue authorities may have wide-ranging powers of investigation and discovery.

Record keeping

All tax and revenue laws in Australia require taxpayers to keep full and accurate records relating to their tax affairs. Penalties may be imposed if a taxpayer fails to comply with these requirements. Maintaining comprehensive records can also be beneficial in supporting your position in a tax dispute as the onus of proof is with the taxpayer.

Records must generally be kept for five years after the later of the date on which:

those records were prepared or obtained;
the transaction to which they relate occurred; and
the last tax return in which they were included was filed.

Communication preferences

The ATO have communication preferences that determine whether certain communications from them are sent to PwC (as your tax and/or BAS agent) or to you (per your postal address or myGov account).

If you are an Airtax Platinum user, we will set your ATO communication preferences to PwC (as your Tax Agent) for Income Tax and Debt categories. Communications relating to the other four categories will continue to be sent to you. For all other users, the preferences will be set so that all items are sent directly to you.

Self assessment

The information provided in a statement or return, and lodgement itself, will in many cases, create a deemed assessment of the amount disclosed in the return or statement. However, the tax authorities are empowered to:

ask for the information used to complete a statement or return;
amend an assessment where they believe there has been an underpayment, and impose penalties and interest in respect of the underpayment; and
make any such amendment within a prescribed time limit (currently four years), except in the case of fraud or evasion where there is no time limit.

A taxpayer may lodge an objection disputing an assessment (or amended assessment), but this must be done within certain time limits. The time limits depend on individual circumstances and may be up to four years from the date of the original assessment.

If there is an adverse decision on an objection, it may be appealed through the Administrative Appeals Tribunal.

Airtax Help Centre / FAQ

We will provide you with access to a Help Centre. This will provide general information that is publicly available. We will not provide you any information which is specific to your circumstances or anything that may constitute advice.

BAS and/or Tax Agent

You appoint PwC to be your BAS Agent and/or your Tax Agent to prepare and lodge the relevant BAS and/or ITR only. This includes authorising PwC to give the BAS and/or ITR to the Commissioner of Taxation.

For Airtax Platinum users PwC will also be an authorised contact person with the ATO for you, and we will set your ATO communication preferences for Income Tax and Debt categories. If applicable, communication relating to Superannuation, Study and training support loans, Activity statement related, and Employer and business obligations categories will continue to be sent to you.

For all other users of Airtax (i.e. Airtax Consumer), PwC will not be an authorised contact person with the ATO for you. PwC will not, as part of its scope of services, assist you with any dispute with the ATO.

Penalty regime

Tax authorities have strict penalty regimes for the late lodgement of tax returns.

Under the Australian regime, the base penalty is $222 for failing to lodge a tax return on time for each period of 28 days (or part of a period of 28 days) up to a maximum non-deductible base penalty of $1100. If you provide us with all the relevant information in sufficient time for us to lodge the return by the due date, administrative penalties for late lodgement of the return may not apply if the return is actually lodged late.

Other penalties and interest can also apply where late payments are made, or where other forms are filed late.

Australian lodgement dates

The default lodgement date for all taxpayers in Australia is 31 October for the immediately preceding 30 June. Where a taxpayer is on a Tax Agent's lodgement program and the taxpayer is up-to-date with their prior year returns, the taxpayer may have an extended lodgement date of 31 March or 15 May following the preceding 30 June.

Taxpayers who are included on a Tax Agent lodgement program must lodge their Australian returns on-time and electronically, in order for the Tax Agent to continue to benefit from the extended lodgement dates. Accordingly, we reserve the right to remove you from our lodgement program if you do not authorise electronic lodgement of your return within a reasonable period prior to the due date.

If you are removed from our lodgement program, your lodgement date will revert to the default lodgement date of 31 October and any late lodgement penalties and interest will then be calculated from this date and not the extended lodgement date under the Tax Agent's lodgement program.

No legal services

PwC is a multi-disciplinary partnership which provides legal and non-legal services in certain states of Australia. The services do not include any legal services.

The Services provided under this engagement may be provided by partners or professional staff of PwC who are Australian legal practitioners (as defined in legislation regulating the provision of legal services in Australia). You acknowledge and agree that all Services provided under this engagement by Australian legal practitioners are provided to you in a capacity other than as an Australian legal practitioner (e.g. as a registered tax agent) and are not provided as legal services. As a result your, and PwC's, rights and obligations will be different to those arising had the Services been provided to you as legal services. In particular, the relevant State legal profession legislation does not apply to the provision of these services.

Terms & Conditions for use of Airtax tax compliance services

Set out below are the terms & conditions that apply to your use of Airtax, subject to PwC confirming that you are eligible. PwC will check your eligibility to use Airtax based on the information you have provided using Airtax.

A contract with PwC in relation to PwC’s provision of the Services is not formed unless and until PwC confirms your eligibility; however, clauses 4, 5, 6 and 15 of the terms & conditions, relating to confidentiality and privacy, liability, use of Airtax and data hosting, will have effect from when you click “Accept” on the terms and conditions.

. If anything in these terms & conditions is inconsistent with any other information that we provide to you, including through Airtax, these terms & conditions take precedence (with the exception of Airtax Platinum users, for whom the agreed engagement terms take precedence).

1 Our Services

1.1 Scope – This agreement sets out the terms & conditions on which we permit you to use Airtax tax compliance services. We provide our Services to you via your use of Airtax.

1.2 Changes – We may modify these terms & conditions at any time by incorporating a revised version into Airtax or by notifying you. The effective date of any modification of the terms & conditions will be upon incorporation into Airtax. By continuing to use the Services after the effective date of any modification, you are bound by the modified terms & conditions. It is your responsibility to check the terms & conditions for modifications. Any other changes to the Services or these terms & conditions must be agreed between us in writing.

1.3 Services for your benefit – Our Services are provided solely for your use for the purpose of preparation of business activity statements (“BAS”) and/or income tax returns and lodgement of BAS and/or ITR with the Australian Taxation Office (“ATO”).

1.4 Authorisation to prepare and lodge BAS and/or ITR – By accepting these terms & conditions, you authorise us to prepare your BAS and/or ITR on your behalf, as your BAS agent and/or tax agent. By authorising us to lodge a BAS and/or ITR in Airtax, you authorise us to lodge the BAS and/or ITR on your behalf, as your BAS agent and/or tax agent.

1.5 No liability to third parties – We accept no liability or responsibility to any third party in connection with our Services. You agree to reimburse us for any liability (including reasonable legal costs) we incur in connection with any claim by a third party arising from your breach of this agreement.

2 Your responsibilities

2.1 Generally – You must ensure we are permitted to use any third party information or intellectual property rights you require us to use to perform the Services.

2.2 Information – You are responsible for the completeness and accuracy of all the information used to complete your BAS and/or ITR in Airtax, irrespective of the source of that data. We will rely on this information to provide Services to you and accept no responsibility for its completeness or accuracy.

2.3 Records – You must keep adequate records to substantiate all amounts referred to in a BAS and/or ITR, by retaining valid tax invoices or similar evidence.

2.4 Interdependence – Our performance depends on you also performing your obligations under this agreement. You agree we are not liable for any default to the extent it arises because you do not fulfil your obligations.

2.5 Third party information – You must authorise third parties who hold relevant information (for example, information about revenue) to provide that information to us for the purpose of use in Airtax, if requested by us.

2.6 BAS and/or ITR declaration – You must ensure that any declaration or other statement you make in connection with a BAS and/or ITR is correct.

3 Fees

The following applies to all users of Airtax other than Airtax Platinum users (i.e. Airtax Consumer)

3.1 You must pay our fees for the Services.

3.2 Free for each of the automatic ABN and GST registration processes, except where we are unable to automatically finalise these applications and need to resolve with the ABR/ATO. These applications will need to utilise the ABN service for $49.

3.3 $49 for preparation and lodgement of each BAS where income is >$0. Free for preparation and lodgement of each BAS where income is $0. Free for preparation and lodgement of the first BAS after the user connects their Uber, Square or QBSE account

3.4 The fee for preparation and lodgement of an ITR using Airtax is $99 for the Tax Essentials service (where it does not have income items shown in the exclusion list below), $149 for a Business Assist phone call (which includes free BAS lodgement), $179 for a Tax Assist phone call (which includes free ITR lodgement), and $349 for a Tax Professional (formerly Tax Companion) phone call (which includes $99 credit applied to the user’s account). Payment is due on an annual basis and prior to the ITR lodgement.

3.5 For Airtax Platinumn Customers- The costs of this service will be covered under a separate agreement and not passed onto the customer.

3.6 All fees are inclusive of GST.

3.7 All fees must be paid by credit card. You consent to the fees being charged to your credit card through the use of the Stripe Australia Pty Limited payment facility (“Stripe”) which will process the credit card transaction. You consent to PwC providing your personal information and details of the Services to Stripe as required by the terms of the agreement between PwC and Stripe.

3.8 From time to time, at PwC’s discretion, a discount on the price stated above may be available. If you are entitled to the benefit of a discount then the discounted amount, rather than the amount stated above, will be the applicable price.

4 Confidentiality and privacy

4.1 Confidential information – We each agree not to disclose each other’s confidential information, except for disclosures required by law, or confidential disclosures by PwC under its policies.

4.2 Privacy – Our approach to privacy is set out in our Privacy Policy, available at www.pwc.com.au/privacy. You agree to comply with the Privacy Act 1988 (Cth) when providing us with information. We agree to cooperate with each other in addressing our respective privacy obligations in connection with the Services.

4.3 You confirm that we are authorised to provide details contained in documents you provide to us for verification purposes (for example, your Australian passport) to our third party verification service providers. You consent to their use and transmission of, and access to, such details as set out in the Information Collection Statement – see below.

5 Liability

5.1 Accountants scheme – Our partners are members or affiliate members of Chartered Accountants Australia and New Zealand (“CAANZ”). Where CAANZ schemes have been approved under professional standards legislation in force in Australian states or territories, our liability in connection with the Services is limited in accordance with those CAANZ schemes. Legislation providing for apportionment of liability also applies.

5.2 Liability cap where no scheme – Where our liability is not limited by a scheme, you agree our liability for all claims connected directly or indirectly with the Services (including claims of negligence) is limited to an amount equal to the amount of the fees paid for the Services in the previous 12 month period.

5.3 Consequential loss – To the extent permitted by law, we exclude all liability for:

a) loss or corruption of data
b) loss of profit, goodwill, business opportunity or anticipated savings or benefits
c) indirect or consequential loss or damage.

5.4 Guarantees, warranties or conditions – All express or implied guarantees, warranties or conditions relating to this agreement or its subject matter, not contained in this agreement, are excluded from this agreement to the maximum extent permitted by law, and:

a) nothing in this agreement excludes, restricts or modifies any guarantee, condition, warranty, right or remedy implied or imposed by any statute which cannot lawfully be excluded, restricted or modified (Non-Excludable Condition).
b) if a Non-Excludable Condition is implied or imposed in relation to this agreement and cannot be excluded, and you are able to limit PwC’s remedy for a breach of the Non-Excludable Condition, then the liability of PwC for breach of the Non-Excludable Condition is limited to one or more of the following at PwC’s option:

(i) in the case of goods, the replacement of the goods or the supply of equivalent goods, the repair of the goods, the payment of the cost of replacing the goods or of acquiring equivalent goods, or the payment of the cost of having the goods repaired; or

(ii) in the case of services, the supplying of the services again, or the payment of the cost of having the services supplied again.

5.5 Indemnity – You agree to indemnify and hold harmless PricewaterhouseCoopers, its partners and staff (PwC Entities) from any claims, expenses or costs incurred by a PwC Entity which arise out of or in connection with any inaccuracies, errors or omissions in the information provided to us for the purposes of the Services (including but not limited to as a result of use of any data aggregation service as set out in these terms & conditions).

6 Electronic communications and use of Airtax

6.1 Electronic communications – We each agree to take reasonable precautions to protect our own information technology systems, including implementing reasonable procedures to guard against viruses and unauthorised interception, access, use, corruption, loss or delay of electronic communications.

6.2 Use of Airtax – We permit you to use Airtax on the terms & conditions of this agreement. In relation to your use of Airtax, and any data aggregation platform you use in conjunction with Airtax, you agree that:

a) Airtax remains our property, and no intellectual property in it is transferred to you under the terms of this agreement or otherwise.
b) Airtax is for the use of our clients solely for the purposes described in it. You may not make any use of Airtax other than for those purposes and on the terms and conditions set out in this agreement.
c) you may not provide Airtax, or access to it, to any third party without our consent or otherwise as set out in Airtax. You must not copy, reproduce, translate, modify or alter Airtax or do any act which infringes the copyright relating to it.
d) you may not, in connection with the use of Airtax, send, store or distribute any viruses, worms, Trojan Horses or other disabling code harmful to a network or system.
e) you must ensure that you and anyone who you permit to use Airtax on your behalf uses reasonable efforts to prevent any unauthorised use of it, and you will immediately notify us in writing of any unauthorised use that comes to your attention.
f) you are responsible for any use of Airtax by any person you permit to use it on your behalf as if you were the user.

6.3 Connecting to Airtax through a third party service – If you log on to Airtax through a third-party service, you give us permission to access and use your information from that service as permitted by that service, and to store your login credentials for that service.

7 Subcontractors (including other PwC firms)

7.1 Subcontractors – We may use subcontractors, including other PwC firms (in Australia or overseas) to perform or assist us to perform the Services. Despite this, we remain solely responsible for the Services.

7.2 No claims against other PwC firms - No other PwC firm has any liability to you in connection with the Services or this agreement and you agree not to bring and to ensure none of your affiliates brings any claim (including in negligence) against any other PwC firm or its partners or employees in connection with the Services (including in connection with Airtax) or this agreement. Any partner or employee of another PwC firm who deals with you in connection with the Services does so solely on our behalf.

7.3 Benefit of clause 7.2 - Clause 7.2 is for the benefit of other PwC firms and their partners and employees (each a beneficiary). You agree each beneficiary may rely on clause 7.2 as if they were a party to this agreement. Each beneficiary that provides or assists in providing the Services relies on the protections in clause 7.2 and we accept the benefit of clause 7.2 on their behalf.

7.4 Transfer of information - We use contractors or suppliers located in Australia and overseas to provide us with Services we use in performing Services and in our internal functions. Other PwC firms may be involved in our client relationship management and other admin systems and in quality reviews. You consent to information provided to us by you or on your behalf (including personal information and your confidential information) being transferred to those contractors and suppliers and to other PwC firms and our subcontractors, so long as they are bound by confidentiality obligations.

8 Filing and destruction of documents

You are responsible for keeping records in connection with any BAS and /or ITR prepared and lodged on your behalf. We provide an optional service to upload expense items including receipts to store digital documents. If you upload documents or material with us, we may at our discretion delete or destroy them (except to the extent we are required by law to retain them).

9 Termination

9.1 By notice – Either of us may terminate this agreement by giving the other 14 days notice via notification in Airtax (unless it would be unlawful to do so). This agreement terminates on expiry of that notice.

9.2 Changes affecting independence – Changes to the law or other circumstances beyond our reasonable control may mean that providing the Services to you results in us ceasing to be independent of an audit client. If that happens, we may terminate this agreement immediately by giving you notice in writing.

9.3 Fees payable on termination – You agree to pay us for all Services we perform before termination on the basis set out in the Fees section of Airtax.

9.4 Clauses applying after termination – The following clauses continue to apply after termination of this agreement: 1.3, 1.4, 1.5, 2.3, 3, 4, 5, 7, 9.3, 9.4, 14 and 15.

10 Relationship

We are your independent contractor. You agree that we are not in a partnership, joint venture, fiduciary, employment, agency or other relationship with you. Neither of us has power to bind the other.

11 Corporations Act and SEC prohibitions

Nothing in this agreement applies to the extent that it is prohibited by the Corporations Act 2001 (Cth) or the rules of the US Securities and Exchange Commission.

12 Force majeure

Neither of us is liable to the other for delay or failure to fulfil obligations (other than an obligation to pay) to the extent that the delay or failure arises due to an unforeseen event beyond their reasonable control which is not otherwise dealt with in this agreement. Each of us agrees to use reasonable endeavours to remove or overcome the effects of the relevant event without delay.

13 Assignment

You cannot assign or deal with your rights under this agreement without our prior written consent.

14 Applicable law

The law applying to this agreement is the law in force in New South Wales. Both of us submit to the exclusive jurisdiction of the courts of that state and waive any right either of us may have to claim that those courts do not have jurisdiction or are an inconvenient forum.

15 Data Hosting

We use third party providers of cloud-based PaaS and data hosting to host Airtax. We store the information in the cloud environment in an encrypted format. You acknowledge that any information inputted into Airtax (including any personal information) will therefore be transferred to the PaaS and data hosting providers (who may in turn provide the information to other parties) (together, the Data Host), which may be located outside of Australia. The Data Host may not be subject to privacy obligations that are similar to the Australian Privacy Principles, and may be subject to a foreign law that could compel the disclosure of information (including personal information) to a third party, such as an overseas authority. You agree that in no event shall PwC or its beneficiaries be liable for any loss of any kind (including loss of your data) arising from an act or omission (including a negligent or dishonest act or omission) of a Data Host, which may include the following:

a) Airtax being subject to scheduled or unscheduled downtime;
b) the failure (or absence) of measures to secure the information against accidental or unlawful loss, access or disclosure;
c) suspension of access to Airtax; or
d) erasure or modification of the uploaded information.

As an end user of Airtax, you must not do anything or omit to do anything that would give rise to a liability of PwC (if it were our act or omission) under the below terms applicable to hosting:

a) the AWS Customer Agreement available at http://aws.amazon.com/legal/as modified from time to time (Customer Agreement), including without limitation by breaching the Acceptable Use Policy or other Policies (each as defined in that agreement); and
b) the Heroku Inc. Terms of Service available at https://www.heroku.com/policy/tos.

16 Referrals / coupon codes

If you use the referral feature of Airtax, the following terms apply:

A credit is applied to your Airtax account if you refer a friend to Airtax who meets PwC’s Airtax eligibility criteria. The amount of the credit for each referral is shown on your dashboard
You may refer as many friends as you wish. If your friend was referred by more than one Airtax customer, the first Airtax customer to lodge the referral will receive the credit
Credit expires after 12 months
Credit is non-transferrable and may only be used in connection with Airtax services
Credit cannot be redeemed for cash

In addition, coupon codes cannot be used if your account is in credit and can only be used once.

17 Data Source Access

Customer has engaged Basiq Pty Ltd (ABN 95 616 592 011) (Basiq) which operates a data aggregation platform (Aggregation Platform) to retrieve and collate User Data (as defined below). The provisions of this clause 17 apply if you make use of the Aggregation Platform while using Airtax.

You authorise us and our service providers, expressly including Basiq, as your limited agent solely for the purpose of accessing third party data sources designated by you (User Accounts) through such third party websites, applications and servers, and retrieving information and related documents (User Data) from the designated User Accounts for the purposes of collecting and collating the User Data obtained. We and Basiq will use due skill and care in acting as limited agents.

For these purposes, you licence to us, and authorise us to grant Basiq a non-exclusive, royalty-free sub-licence to authentication details and other information required for the access to User Accounts.

You agree that the User Account providers shall be entitled to rely on the authorisation granted as set out above and the appointment as agent.

You warrant and agree that:

you require User Data for your personal use and not for the purpose of commercialising the User Data for financial gain;
all information you provide or submit about you and about User Accounts, is true, accurate, current and complete;
you possess the legal authority to provide the information (e.g. you must be the relevant account holder, or have permission of joint account holders); and
you are responsible for updating and maintaining correct (a) information about you (including your personal details) and your User Accounts (including your access information), and (b) information that Basiq retrieves from User Accounts at your request.

You acknowledge that Basiq is acting as our subcontractor and that your sole recourse is under your agreement with us. Basiq is in no way responsible for your relationship with the providers of User Accounts or with us, or any of their products, services, acts or omissions. To the extent permitted by law, you release Basiq from all liability and will hold Basiq harmless against any and all claims resulting directly or indirectly from Basiq’s access to User Accounts and the retrieval and collation of User Data.

For information on Basiq’s privacy practices, please review Basiq’s privacy policy available on its website.

Basiq may monitor, analyse and collate data and information provided by us or by you, or related to our or your use of the Aggregation Platform and Basiq’s services, for the purposes of providing the Aggregation Platform and performing those services, and de-identify User Data in accordance with any requirements of a regulator (De-Identified Data) and with due care and skill. De-Identified data will be used in connection with Basiq’s support services, facilitating customer support queries, improving and developing services and products but will not be used for any other purpose or commercially exploited or provided to any third party that is not Basiq personnel (other than where Basiq is legally compelled to do so). You consent to Basiq’s collection, use, disclosure, and de-identification of User Data for those purposes.

18 Definitions

In this agreement the following words and expressions have the meanings given to them below

18.1 PwC firm – an entity or partnership which carries on business under a name which includes all or part of the name ‘PricewaterhouseCoopers’, or is otherwise within or a correspondent firm of the global network of PricewaterhouseCoopers firms, each of which is a separate and independent legal entity

18.2 Services – use of Airtax as set out in this agreement

18.3 this agreement – these terms & conditions

18.4 you – the client for whom the Services are provided

18.5 we, us, or PwC – the Australian firm of PricewaterhouseCoopers, a partnership formed in Australia.

3. Airtax immigration services

Basis of providing our services

The Services are regulated by the Migration Act 1958 (Cth). By law we are required to abide by the professional standards as contained within the Code of Conduct for Registered Migration Agents (the Code). We are able to provide a copy of the Code to you on request or the Code may be accessed by you directly at www.themara.com.au.

If another PwC firm (as defined in these terms of use) assists in the provision of the Services, you agree that we will disclose information relating to your affairs to that firm.

In addition, please find a link to the Consumer Guide available on the Mara site https://www.mara.gov.au/media/152338/consumer_guide_english.pdf

Progress of application

We will keep you informed of the progress of the application. On request we will provide you copies of your application and any related documents. We may charge a reasonable fee for any copies provided.

In accordance with the regulations governing our practice as Registered Migration Agents, we cannot guarantee the success of any application lodged on your behalf. However, before proceeding to submission of an application to the Department of Home Affairs, we agree to alert you to issues that are known to us that may hinder or otherwise affect the success of a proposed application.

Scope of services

The scope of services for each visa application include:

Advise on eligibility for the particular visa subclass;
Review the applicants’ visa history to determine if there are eligibility restrictions (if we are unable to review your visa history due to lack of documentation provided by you, an FOI may be requested at an additional cost;
Provide detailed instructions advising of necessary documents;
Prepare and complete all required Department of Home Affairs forms;
Submission of the visa application to Department of Home Affairs
Liaise with the Department of Home Affairs regarding the application, except where a Request for Further Information is issued.

Scope exclusions

Our Services do not include the following:

Detailed advice and support in relation to the procurement of police clearances.
Health waivers, character waivers, Freedom of Information (FOI) requests for previous visa applications, assistance with other Visa applications, assistance with extension requests for this or other Visas. We can assist with these issues but they are considered out of scope and fees are applicable. These will be discussed with you at time of assessment of eligibility.
Requests for further information from the Department of Home Affairs in relation to your lodged application.
Advice on the implications under Australian taxation or employment legislation.
Freedom of Information (FOI) requests for previous visa applications, assistance with Bridging Visas applications and assistance with 6 months ‘extension requests for 417/462 visa holders. This will be considered out of scope and a separate fee quote will be provided to address this work.
Should the Department of Home Affairs decide not to grant you permanent residence and issue you with a Provisional Temporary Partner visa, this engagement does not cover the separate application which would be requested two years after you have lodged the Partner visa (applicable for partner visas only).
Assistance in applying for any visa for the visa applicant or their accompanying family members other than the Visa Application described early in this document.
Advice in relation to relocation requirements – e.g. shipment of goods, and/or pets.
.

A separate engagement is required should you wish us to engage us to carry out any additional services. Any changes to the scope of the Services must be agreed in writing between us.

Timetable

Subject to providing us with the information required in a timely manner we expect we will collate, review and lodge your application within 6 to 8 weeks from receiving instructions.

Processing times within the Department of Home Affairs may vary depending on a number of factors including; application type, current volumes, Australian and foreign immigration policies. Substantial delays may arise due to unforeseen issues. We will alert you to issues that may lead to substantial delays in the processing of any application we undertake for you.

Terms & Conditions

The terms & conditions set out below apply to your use of Airtax Immigration, subject to PwC confirming that you are eligible to apply for the relevant visa.

A contract with PwC in relation to PwC’s provision of the Services for PwC to provide you with immigration services; however, clauses 4, 5, 6 and 15 of these terms & conditions, relating to confidentiality and privacy, liability, and data hosting, will have effect from when you click “Accept” on the terms and conditions.

If anything in these terms & conditions is inconsistent with any other information that we provide to you, including through Airtax Immigration, these terms & conditions take precedence.

1 Our Services

1.1 Scope – These terms & conditions set out the agreement under which we provide Airtax Immigration. We provide our Services to you via your use of Airtax Immigration.

1.2 Changes – We may modify these terms & conditions at any time by incorporating a revised version into Airtax Immigration or by notifying you. The effective date of any modification of the terms & conditions will be upon incorporation into Airtax Immigration. By continuing to use the Services after the effective date of any modification, you are bound by the modified terms & conditions. It is your responsibility to check the terms & conditions for modifications. Any other changes to the Services or these terms & conditions must be agreed between us in writing.

1.3 Services for your benefit – Our Services are provided solely for your use for the purpose .

1.4 Authorisation to prepare and lodge – By accepting these terms & conditions, you authorise us to prepare your visa application, as your registered migration agent, after your eligibility to apply for the relevant visa is confirmed.

2 Your responsibilities

2.1 Generally – You must ensure we are permitted to use any third party information or intellectual property rights you require us to use to perform the Services.

2.2 Information – You are responsible for the truth, completeness and accuracy of all the information used to complete your visa application in Airtax Immigration, irrespective of the source of that data. We will rely on this information to provide Services to you and accept no responsibility for its completeness or accuracy. We are not responsible for any default arising in connection with any information provided to us that is inaccurate, incomplete or false.

2.3 Records – You must keep adequate records to substantiate all information included in a visa application.

2.5 Timeliness - You agree to provide us with requested documentation in a timely manner and prior to any deadlines required by the Department of Home Affairs.

2.6 Third party information – You must authorise third parties who hold relevant information to provide that information to us for the purpose of use in Airtax Immigration, if requested by us.

2.7 Visa application declaration – You must ensure that any declaration or other statement you make in connection with a visa application is correct.

2.8 Indemnity - You agree to indemnify and hold harmless PricewaterhouseCoopers, its partners and staff (PwC Entities) from any claims, expenses or costs incurred by a PwC Entity which arise out of or in connection with:

a) any inaccuracies, errors or omissions in the information provided to us (including by an employee) for the purposes of the Services; and
b) a claim by any third party including a member of your family in connection with the Services that we have provided to you.

2.9 Australian Citizenship test and ceremony – Where applicable, you agree to attend a citizenship test and ceremony as per instructions. We are not responsible for the failure of your application if you do not attend the required appointments.

3 Fees

3.1 You must pay our fees for the Services,

3.2 The fee for an eligibility assessment (30 minute phone call) is $349 . You will be charged by credit card prior to the eligibility assessment.3.3 Our professional fee for visa application assistance will be confirmed upon your agreement to utilise our migration agent services following the eligibility assessment. The $349 paid upfront for the eligibility assessment will be deducted from our professional fee for visa application assistance.

3.4 Expenses – You agree to pay any reasonable expenses we incur in connection with the services (other than expenses covered by the administration charge in clause 3.3). These expenses would include any Government lodgment fees in relation to any application.

3.5 Administration charge – You agree to pay an administration charge equal to 2% of our fees to cover costs such as telecommunications, stationery, printing, photocopying, mail and administrative support.

3.6 All fees are inclusive of GST.

3.7 Compliance costs – If we are required to provide information regarding you or the services to comply with a statutory obligation, court order or other compulsory process, you agree to pay the reasonable costs and expenses we incur in doing so. This includes time spent by professional staff and our reasonable legal costs. This clause does not apply to the extent a compulsory process relates to our alleged wrongdoing.

3.8 The current Government lodgement fees are as follows:

Government Fees (2021)
Subclass 186 Nomination Fee	$540
186 visa – primary applicant	$4,115
186 visa – dependent (over 18)	$2,060
186 visa – dependent child	$1,030
Subclass 187 – Nomination	$0
187 visa – primary applicant	$4,115
187 visa – dependent (over 18)	$2,060
187 visa – dependent child	$1,030
Skilling Australia Fund (per nomination / application) (dependent on company attrition)	$3,000-$5,000
Subclass 820/801 Lodgement – Primary	$7,850
Subclass 820/801 – dependent (over 18)	$3,930
Subclass 820/801 – dependent child	$1,965
Australian Partner Visa Application (Subclass 309/100)	$7,850
Independent (Subclass 189) Visa - Primary Skilled	$4,115
Skilled Independent (Subclass 189) Visa – dependent (over 18)	$2,055
Skilled Independent (Subclass 189) Visa – dependent child	$1,030
Skilled Independent (Subclass 189) Visa – New Zealand Citizen Stream – Primary	$4,115
Skilled Independent (Subclass 189) Visa – New Zealand Citizen Stream – dependent (over 18)	$2,055
Skilled Independent (Subclass 189) Visa – New Zealand Citizen Stream – dependent child	$1,030
Skilled Independent (Subclass 190) Visa - Primary	$4,115
Skilled Independent (Subclass 190) Visa – dependent (over 18)	$2,060
Skilled Independent (Subclass 190) Visa – dependent child	$1,030
Australian Citizenship Application – General Eligibility	$490
Australian Citizenship Application – Other Eligibility	$315
Australian Citizenship Application – Concession Eligibility	$70
Visitor Visa (Subclass 600) per applicant	$145
Subclass 155 RVV	$410
Significant Investor Visa (Subclass 188) – Primary applicant (Business Innovation)	$6,085
Significant Investor Visa (Subclass 188) – dependent (over 18) (Business Innovation)	$3,045
Significant Investor Visa (Subclass 188) – dependent child (Business Innovation)	$1,520
Subclass 143 - First Instalment – Primary	$4,225
Subclass 143 - First Instalment – dependent (over 18)	$1,425
Subclass 143 - First Instalment – dependent child	$715
Subclass 143 - Second Instalment (each applicant)	$43,600
Australian Permanent Residence Application under the Contributory Age Parent – Subclass 864 Visa – Primary applicant (First Instalment)	$4,225
Australian Permanent Residence Application under the Contributory Age Parent – Subclass 864 Visa – dependent (over 18) (First Instalment)	$2,011
Australian Permanent Residence Application under the Contributory Age Parent – Subclass 864 Visa – dependent child (First Instalment)	$1,060
Australian Permanent Residence Application under the Contributory Age Parent – Subclass 864 Visa – (Second Instalment) (each applicant)	$43,600

Government lodgement fees are payable at the time of submission of an application to the Department of Home Affairs and are regularly adjusted by the Department of Home Affairs. Increases to the government lodgement fees indicated above will be payable by you.

3.9 A surcharge ranging from 1.08% to 2.91% is payable for credit card payments of government lodgement fees. Unless otherwise instructed, payment of government lodgement fees will be arranged by us on your behalf using American Express. In this case, you agree to cover the 1.4% American Express credit card surcharge incurred as a result of arranging payment of any government lodgement fees on your behalf.

3.10 As payments will be made through the PricewaterhouseCoopers Trust Account, you agree to cover expenses in relation to this. You agree to pay $20 to open a new ledger, $10 for each deposit and $50 for each disbursement.

3.10 If you pay fees by credit card, you consent to the fees being charged to your credit card through the use of the Stripe Australia Pty Limited payment facility (“Stripe”) which will process the credit card transaction. You consent to PwC providing your personal information and details of the Services to Stripe as required by the terms of the agreement between PwC and Stripe.

3.11 From time to time, at PwC’s discretion, a discount on the price stated above may be available. If you are entitled to the benefit of a discount then the discounted amount, rather than the amount stated above, will be the applicable price.

4 Confidentiality and privacy

4.1 Confidential information – We each agree not to disclose each other’s confidential information, except for disclosures required by law, or confidential disclosures by PwC under its policies.

5 Liability

5.3 Consequential loss – To the extent permitted by law, we exclude all liability for:

a) loss or corruption of data
b) loss of profit, goodwill, business opportunity or anticipated savings or benefits
c) indirect or consequential loss or damage.

(ii) in the case of services, the supplying of the services again, or the payment of the cost of having the services supplied again.

6 Electronic communications and use of AirtaxImmigration

6.2 Use of Airtax Immigration – We permit you to use Airtax Immigration on the terms & conditions of this agreement. In relation to your use of Airtax Immigration, you agree that:

a) Airtax Immigration remains our property, and no intellectual property in it is transferred to you under the terms of this agreement or otherwise.
b) Airtax Immigration is for the use of our clients solely for the purposes described in it. You may not make any use of Airtax Immigration other than for those purposes and on the terms and conditions set out in this agreement.
c) you may not provide Airtax Immigration, or access to it, to any third party without our consent or otherwise as set out in Airtax You must not copy, reproduce, translate, modify or alter Airtax Immigration or do any act which infringes the copyright relating to it.
d) you may not, in connection with the use of Airtax Immigration, send, store or distribute any viruses, worms, Trojan Horses or other disabling code harmful to a network or system.
e) you must ensure that you and anyone who you permit to use Airtax Immigration on your behalf uses reasonable efforts to prevent any unauthorised use of it, and you will immediately notify us in writing of any unauthorised use that comes to your attention.
f) you are responsible for any use of Airtax Immigration by any person you permit to use it on your behalf as if you were the user.

6.3 Connecting to Airtax Immigration through a third party service – If you log on to Airtax Immigration through a third-party service, you give us permission to access and use your information from that service as permitted by that service, and to store your login credentials for that service.

7 Subcontractors (including other PwC firms)

7.2 No claims against other PwC firms - No other PwC firm has any liability to you in connection with the Services or this agreement and you agree not to bring and to ensure none of your affiliates brings any claim (including in negligence) against any other PwC firm or its partners or employees in connection with the Services (including in connection with Airtax Immigration) or this agreement. Any partner or employee of another PwC firm who deals with you in connection with the Services does so solely on our behalf.

8 Filing and destruction of documents

You are responsible for keeping records in connection with any visa application prepared and lodged on your behalf. We provide an optional service to upload expense items including receipts to store digital documents. If you upload documents or material with us, we may at our discretion delete or destroy them (except to the extent we are required by law to retain them).

9 Termination

9.1 By notice – Either of us may terminate this agreement by giving the other 14 days notice via notification in Airtax Immigration (unless it would be unlawful to do so). This agreement terminates on expiry of that notice.

9.3 Fees payable on termination – You agree to pay us for all Services we perform before termination on the basis set out in the Fees section of Airtax Immigration.

9.4 Clauses applying after termination – The following clauses continue to apply after termination of this agreement: 1.3, 1.4, 1.5, 2.3, 3, 4, 5, 7, 9.3, 9.4, 14 and 15.

10 Relationship

We are your independent contractor. You agree that we are not in a partnership, joint venture, fiduciary, employment, agency or other relationship with you. Neither of us has power to bind the other.

11 Corporations Act and SEC prohibitions

Nothing in this agreement applies to the extent that it is prohibited by the Corporations Act 2001 (Cth) or the rules of the US Securities and Exchange Commission.

12 Force majeure

13 Assignment

You cannot assign or deal with your rights under this agreement without our prior written consent.

14 Applicable law

15 Data Hosting

We use third party providers of cloud-based PaaS and data hosting to host Airtax Immigration. We store the information in the cloud environment in an encrypted format. You acknowledge that any information inputted into Airtax Immigration (including any personal information) will therefore be transferred to the PaaS and data hosting providers (who may in turn provide the information to other parties) (together, the Data Host), which may be located outside of Australia. The Data Host may not be subject to privacy obligations that are similar to the Australian Privacy Principles, and may be subject to a foreign law that could compel the disclosure of information (including personal information) to a third party, such as an overseas authority. You agree that in no event shall PwC or its beneficiaries be liable for any loss of any kind (including loss of your data) arising from an act or omission (including a negligent or dishonest act or omission) of a Data Host, which may include the following:

a) Airtax Immigration being subject to scheduled or unscheduled downtime;
b) the failure (or absence) of measures to secure the information against accidental or unlawful loss, access or disclosure;
c) suspension of access to Airtax Immigration; or
d) erasure or modification of the uploaded information.

As an end user of Airtax Immigration, you must not do anything or omit to do anything that would give rise to a liability of PwC (if it were our act or omission) under the below terms applicable to hosting:

16 Referrals / coupon codes

If you use the referral feature of Airtax Immigration, the following terms apply:

A credit is applied to your Airtax Immigration account if you refer a friend to Airtax Immigration who meets PwC’s Airtax Immigration eligibility criteria. The amount of the credit for each referral is shown on your dashboard
You may refer as many friends as you wish. If your friend was referred by many Airtax Immigration customers, the first Airtax Immigration customer to lodge the referral will receive the credit
Credit expires after 12 months
Credit is non-transferrable and may only be used in connection with Airtax Immigration services
Credit cannot be redeemed for cash

In addition, coupon codes cannot be used if your account is in credit and can only be used once.

17 Definitions

In this agreement the following words and expressions have the meanings given to them below

17.1 PwC firm – an entity or partnership which carries on business under a name which includes all or part of the name ‘PricewaterhouseCoopers’, or is otherwise within or a correspondent firm of the global network of PricewaterhouseCoopers firms, each of which is a separate and independent legal entity

17.2 Services – use of Airtax Immigration as set out in this agreement

17.3 this agreement – these terms & conditions

17.4 you – the client for whom the Services are provided

17.5 we, us, or PwC – the Australian firm of PricewaterhouseCoopers, a partnership formed in Australia.

4. User confirmation

User Confirmation

I have read these terms & conditions and accept them. I acknowledge and agree that the terms & conditions (other than clauses 4, 5, 6 and 15) will not have effect unless and until PwC confirms my eligibility to use Airtax services.

5. INFORMATION COLLECTION STATEMENT

PwC respects your privacy.

PricewaterhouseCoopers (PwC, we, us, our) is committed to protecting your privacy. We are bound by the Privacy Act 1998 (Cth), and comply with our obligations under the Australian Privacy Principles.

We collect your personal information to enable you to access and use our Airtax website and application and so we can provide you with our services. We generally don’t collect sensitive information about you, unless you provide it to us voluntarily. You consent to us collecting sensitive information which you provide to us voluntarily, in accordance with our Privacy Policy. We have security measures in place to ensure your sensitive information is protected.

If you provide us with personal information about others, you agree to inform the individual that the information is being collected and why, how it will be used and the matters outlined in this statement.

We only disclose your personal information as described in our Privacy Policy and this Information Collection Statement, and you consent to us disclosing your personal information on that basis.

We disclose your personal information to our third party PaaS and data hosting providers, and to our third party verification service providers. Given the nature of the services, we will also disclose your personal information to Australian regulators including the ATO (for tax services) or the Department of Home Affairs (for Airtax Immigration).

You don’t have to provide us with your personal information, but if you do not, we may not be able to offer you access to our App or our services, or may be restricted in the way we provide our services to you.

PwC is a global network, with member firms located around the world. We may transfer or disclose your personal information to PwC member firms, but only for the purposes set out above. You can find a list of countries in which PwC member firms are located here: PwC territory sites We also use third party service providers such as IT, web hosting, data storage, back-up and data analysis service providers located in various countries to process information on our behalf. These service providers are bound to maintain appropriate levels of information security and confidentiality, and to process personal information only as instructed by PwC.

You have a right to access any personal information we hold about you, and you can ask us to update, correct or delete your personal information. For more information on how you can access your personal information, opt-out, or contact us with any questions, concerns or privacy related complaints please see our Privacy Policy which is available at www.pwc.com.au/privacy or contact us at privacy.officer@au.pwc.com.

In relation to details in documents you provide to us for verification purposes (for example, your Australian passport):

(a) the details will be used solely for the verification purposes for which they were provided;

(b) the details will be subject to an Information Match Request in relation to relevant Official Record Holder information;

(c) the Information Match Request, the relevant Information Match Result and any other related Information Match Data, and the related access to and use of the document verification system (DVS), may involve use of third party systems and services; and

(d) the details provided by you may be transmitted to New Zealand, and to any other overseas territory in which our third party verification service providers or their suppliers and contractors operate.

For the purposes of the preceding paragraph:

(a) DVS means the document verification systems used to provide an Information Match Result.

(b) Information Match Data means data in or relating to Information Match Requests or Information Match Results.

(d) Information Match Result means a response to an Information Match Request indicating that the information provided in the request either matches or does not match the relevant official record data, or that a system error has been encountered in trying to process that request.

(e) Official Record Holder means the entity against whose official record data the information in an Information Match Request is matched (or attempted to be matched) via the DVS.